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Frequent questions

  • In what format will my digital invitation be delivered?
    Your invitation will be delivered in high quality .mp4 format in a downloadable Dropbox link. You will be given three sizes of your invitation that are: Mobile, tablet and HD, so you can use it in your social networks.
  • Do you distribute my invitation on social networks?
    No. Your privacy is guaranteed with us. We will not disclose your invitation, data or photos in our networks or media. When we deliver your invitation, you will be solely responsible for the media, so we are not responsible for the distribution of your invitation. When delivering your downloadable link, it will be in effect for download 10 days and then deleted from our server, along with your data and photos. We recommend you distribute your invitation to your guests through whatsapp, email or adding your video to your Facebook event. Remember that this must be private so that only the people you want, have access to your invitation.
  • How long will my digital invitation be ready?
    Due to our loads of orders, we ask you to request your invitation with a minimum time of 10 days, so that we can serve you better. The delivery time can vary from 6 to 10 days, provided you have made the corresponding payment.
  • Why do they request a 50% down payment?
    Unfortunately, we have had the misfortune to have clients who place the order and subsequently no longer contact us, leaving us with a personalized invitation without purchase. Due to this situation and the respect that all our customers deserve, we ask for a 50% deposit to guarantee your purchase and start personalizing your invitation so that it is ready for you without delay.
  • What do I need to make my invitation?
    To start customizing your invitation, we'll ask you to: 50% down payment We will provide you with our contact details and payment methods. We will ask for the data and the number of photographs that we need to personalize your invitation. We will send you a draft with a watermark of your invitation, so you can check everything as you requested. When approving your digital invitation, we will ask you to pay the other 50% of your purchase. When you confirm your payment, we will send you a private Dropbox link, which will contain your digital invitation in different versions: tablet, mobile and HD.
  • How is the process of buying my digital invitation?
    Choose the invitation that you like. Communicate your decision via email, facebook or on our contact page, mentioning your details. We will contact you and we will tell you the payment method, delivery times and requirements to customize your invitation.
  • Why do you ask for a 50% down payment?
    Unfortunately, we have had the misfortune of having customers who order from us and then no longer contact us, leaving us with a personalized invitation without a purchase. Due to this situation and due to the respect that all our clients deserve, we ask for a 50% advance to guarantee your purchase and thus begin the customization of your invitation so that it is ready for you without delay.
  • How is the purchase process of my digital invitation?
    Choose the invitation that you like the most. Let us know your decision via mail, facebook or on our contact page mentioning your data. We will contact you and tell you the method of payment, delivery times and requirements to personalize your invitation.
  • What do I need to make my invitation?
    To start customizing your invitation, we will ask you: 50% down payment We will provide you with our contact information and payment methods. We will ask you for the information and number of photographs we need to personalize your invitation. We will send you a watermarked draft of your invitation for you to review and check that everything is as you requested. Upon approving your digital invitation, we will ask you to settle the other 50% of your purchase. When confirming your payment, we will send you a private Dropbox link, which will contain your digital invitation in its different versions: tablet, mobile and HD.
  • How long will my digital invitation be ready?
    Due to our loads of orders, we ask you to request your invitation with a minimum time of 10 days, so that we can serve you better. The delivery time can vary from 6 to 10 days, as long as you have made the corresponding payment.
  • In what format will my digital invitation be delivered?
    Your invitation will be delivered in high quality .mp4 format in a downloadable Dropbox link. You will be given three sizes of your invitation that are: Mobile, tablet and HD, so you can use it in your networks.
  • Do you distribute my invitation on the networks?
    No. Your privacy is guaranteed with us. We will in no way disseminate your invitation, data or photos on our networks or any means. When you deliver it, you will be solely responsible for the media, so we are not responsible for what is done with your invitation when it is delivered. When you deliver your downloadable link, it will be valid for download for 10 days and then it will be deleted from our server, along with your data and photos. We recommend that you distribute your invitation to your guests via WhatsApp, email or by adding your video to your event on Facebook. Remember that this must be private so that only the people you want have access to it.
  • What do I need to order my videography?
    Choose the videography you like the most. Communicate your decision via mail, facebook or on our contact page mentioning your details. We will contact you and we will tell you the payment method, delivery times and requirements to customize your videography.
  • What do I need to customize my videography?
    To start personalizing your videography, we will ask you to: 50% down payment We will provide you with our contact details and payment methods. We will ask for the data and the number of photographs that we need to personalize your videography (maximum 50 numbered photos in the order you want them to appear in the video). We will send you a watermarked draft of your videography so that you can verify that everything is as you requested. When you approve the videography, we will ask you to pay the other 50% of your purchase. When we confirm your payment, we will send you a private Dropbox link, which will contain your videography in HD format (1920x1080 px).
  • In what format will my videography be delivered?
    We will deliver it in high quality .mp4 format 1920x1080 in a downloadable link to Dropbox.
  • How soon will my videography be ready?
    Due to our loads of orders, we ask you to request your videography with a minimum time of 30 days, so that we can serve you better. The delivery time can vary from 15 to 30 days, as long as you have made the corresponding payment.
  • In what format will my profile be delivered?
    We will deliver it in high quality .mp4 format 1920x1080 size in a downloadable Dropbox link.
  • How long will my likeness be ready?
    Due to our order loads, we ask you to request your invitation with a minimum of 30 days, so that we can better serve you. The delivery time can vary from 15 to 30 days, as long as you have made the corresponding payment.
  • What do I need to order my profile photos?
    Choose the semblance that you like the most. Let us know your decision via mail, facebook or on our contact page mentioning your data. We will contact you and tell you the method of payment, delivery times and requirements to personalize your invitation.
  • What do I need to personalize my profile?
    To start customizing your likeness, we'll ask you: 50% down payment We will provide you with our contact information and payment methods. We will ask you for the information and number of photos we need to personalize your profile (maximum 50 numbered photos in the order you want them to appear in the video). We will send you a watermarked draft of your invitation for you to review and check that everything is as you requested. Upon approving your profile, we will ask you to settle the other 50% of your purchase. When confirming your payment, we will send you a private Dropbox link, which will contain your digital invitation in HD format (1920x1080 px).
  • What do I need to start the production of my USBs?
    To start production it is required to send via email: Specification of the model, capacity and quantity. 50% down payment, the rest is settled before delivery: deposit, bank transfer or *VISA / MasterCard card. *Sales with credit or debit cards generate an extra 4% commission.
  • What is the process of purchasing souvenir USBs with invitation?
    Visit our catalogue, choose the model that you like best. Let us know your decision via mail, facebook or on our contact page. We will contact you and tell you the method of payment, delivery times and requirements to customize your package of souvenir USBs.
  • What characteristics does a souvenir USB with invitation have?
    USB with capacity of 1 or 2 GB (depends on the model). Includes pre-loading of a personalized invitation to choose from. Delivery time 25 to 30 business days. (Express delivery please consult it). Includes the printing of the name or names of those celebrated and the date of the event in serigraphy of up to 4 inks or laser engraving. IN USB WITH FIGURE: colors in plasters, details in low relief or printing, PVC material. Includes packaging *Prices, description and details of products are subject to change without prior notice.
  • What is the minimum number of USBs required to make my purchase?
    The minimum purchase depends on each model, but most require a purchase of at least 50 pieces.
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